Frequently Asked Questions

Ordering & Designs: 

 

Where is U.S. Press located? How can I get in touch with U.S. Press?

We are located in Valdosta, Georgia, just off Interstate 75, about ten minutes north of the Florida-Georgia line. We’ve been proud to call Valdosta home since our founding in 1981. You can reach us at uspress.com or 800-227-7377.

 

How do I begin placing an order with U.S. Press?

To place an order online, simply select a product from the Shop All page, choose your options, and proceed to checkout. Also, you can contact your U.S. Press account manager to place an order. Give us a call at 800-227-7377 or email us at info@uspress.com

 

How can I get my design to U.S. Press for printing?

There are a few ways to send files. If you’re ordering online, you can attach your artwork directly on the product page. Or, you can send your artwork through the Send Files page. Alternatively, for smaller files, you can email it directly to your account manager. We request print-ready PDFs for all orders.

 

Can U.S. Press help me with my design?

Yes! We offer design help services for any customer that needs a little assistance with their design. Give us a call at 800-227-7377 for a design quote.

 

What if I would like something in a different size than what’s offered on U.S. Press’s website? Do you offer quotes for custom items?

Yes, it’s possible to print items that don’t fit the “standard” sizes or options listed on our website. Doing so, however, will mean the cost needs to be calculated specifically for your order. You’ll need to contact your account manager to get a custom quote for your desired size.

 

How does U.S. Press ship its products to customers? How long before I have my printed products?

Unless otherwise specified, your order will be shipped via UPS Ground Shipping. Shipping times are relevant to location, with most orders taking 3-5 business days for delivery AFTER production is complete. Printing turnaround time varies by product and quantity and is listed on each product page.

 

What forms of payment does U.S. Press accept?

We accept all major credit cards or a business check. We require payment in full at order entry unless credit terms have been granted. Credit terms are available to our customers with an established work history and an approved credit application.  

 

Printing & Materials:

 

What types of products does U.S. Press offer?

We offer everything from the smallest folded brochures to large-format banners – anything to suit your print marketing needs. See our products page for a full inventory.

 

Can I see some samples of different printed products before ordering?

Yes. We offer free sample kits to interested customers.

 

What type of materials does U.S. Press use for their printed products?

From banners to postcards, we only print on the highest quality materials. Each product’s material is listed under the “Materials” tab on the product’s description page.

 

Does U.S. Press print onsite or use third party printers?

We proudly print everything in house here in Valdosta, meaning we’ve got full control over the printing process from start to finish. Our facility is manned by a team of experienced professionals that will ensure you’re satisfied with every order.

 

Direct Mail Services:

 

Is there someone at U.S. Press who can help me with the planning stages of a direct mail marketing campaign?

Of course! Every new customer is assigned an account manager to assist with all orders, including direct mail campaigns. Your account manager will be happy to provide you with resources and information to make sure your campaign is a successful one. From list acquisition to final mail delivery, your account manager will walk you through every step of the way.

 

What is a mailing list?

Mailing lists are lists of recipients for a direct mail marketing campaign.

 

How can I go about obtaining a mailing list?

There are many ways to obtain a mailing list, from creating one yourself to purchasing or renting a list from an outside provider. Your account manager can help you secure a mailing list for your campaign.

 

Can U.S. Press mail my printed products for me?

Yes, most of our customers opt to have us mail their direct mail pieces for them to save both time and money. See our Direct Mail Services page or speak to your account manager for details.